The moment I walked in, I realized that I was in good hands. The Hostel has two locations and I stayed at both. I did travel off-season, so it was easier for me to get the rooms I wanted. However, timely reservation can take care of that. It's pretty much a family-run busimess and the personnel from owner to clerks and maids take the best of care of you with cheerful disposition. If and when I return to Ulaanbataar, I would not hesitate to stay there again. Of course, as you can see on their website, they arange for tours and give you all the assistance you might need if you want to take off on your own. They will pick you up at the airport for a fee and pick you up from the train station for free. I stayed at both of their locations, and each one has its advantages and drawbacks. The one in the center of town shares toilet facilites, but is taken care of by a relative of the owner and her daughters very well and I did not find that to be a problem. The beauty of that location is that you are in the midst of it all, just across from the State Department Store and in walking distance to just about everything you might want to see or visit in Unlaanbaatar. The other location has rooms with shared and private bathrooms, has a restaurant, and is right across from a local mall and near the train station. Excellent Internet Cafes are available in the immediate vicinity of both. I felt very comfortable in both locations and would not mind staying in either, should I return here. Reservations are necessary, definitely during the main travel season or when the local festivals are going on.